However, please note that returns cannot be accepted in the following cases:
- Items that have been used once,
- earrings that have been tried on once，
- and cases where the product differs from the image in the photograph.
Cancellations, Returns & Exchanges
About Product Returns and Exchanges
We have a 14-day return policy. Please request a return within 14 days of receiving your item.
To be eligible for a return, the item must be in the same condition as when you received it. A receipt or proof of purchase is also required.
Please note that if you refuse delivery or return an item without contacting us, or if you cancel or return a product after payment has been made for personal reasons, you may be charged return shipping fees and payment processing fees.
Although we take the utmost care in ensuring product quality, if the item you receive is different from what you ordered or is defective, we will arrange a prompt exchange or refund. Please be sure to contact us within 14 days of receiving the item.
If the product has been scratched, stained, or damaged due to the customer's responsibility
If 14 days or more have passed after receiving the product without special circumstances
If the product has been returned without prior contact
If the product has been resized or engraved
In cases due to customer's convenience, such as wrong size, incorrect order, or metal allergy
When returning an item, please clearly state the following information in your inquiry:
- Your name
- The reason for your return or exchange request
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Please be sure to include the delivery note and any accessories that were included with the shipment
When returning an item, please provide the details in the "Contact Us" section.
About Order Cancellations
Members can cancel an order themselves only if the order status shows as "Order Received" in the order history within My Page.
Cancellations of made-to-order items or pre-order items are not accepted.
For customers who frequently cancel or return items due to long-term absence or refusal to accept delivery, we may cancel their orders. Please understand this in advance.
Damage and Problems
If your item is defective, damaged, or if you receive the wrong item, please contact us immediately.
If you are returning an item, please return it in the same condition as when you received it, including all items in the original packaging.
If the returned item has been used, damaged, has missing parts, or is damaged during return shipping due to improper packaging, we reserve the right to deduct from your refund to cover the loss in value of the product.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns of sale items or gift cards.
About Exchanges
Please return the item you have. Once your return has been accepted, please purchase the new item separately.
About Refunds
After we have received and inspected your return, we will notify you as to whether your refund has been approved. If approved, you will be automatically refunded via your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.